At Hoodie Maker, we specialize in delivering premium streetwear exclusively to our customers within the United Kingdom. We partner with trusted, UK-friendly courier services—including Skynet, Royal Mail, DPD, Evri (Hermes), and DHL UK—to ensure your hoodies arrive safely and efficiently.

Order Processing and Handling

Specifically, we aim for precision in every shipment. Please note that orders placed after 1 PM GMT are processed on the next business day. Our business days are Monday to Friday, excluding public holidays in England. Furthermore, we take extra care in quality-checking our 320 GSM Brooklyn Fleece hoodies before they leave our facility.

Delivery Timelines (UK Only)

To maintain high standards, we operate with a focused delivery window:

  • Estimated Delivery Time: 10 to 15 business days.

While we aim to deliver within this timeframe, certain factors may occasionally cause delays, such as UK Bank Holidays, incorrect address details, or unforeseen courier operational issues. Consequently, we appreciate your patience during high-demand periods.

Taxes and Duties (No Hidden Costs)

Because we focus solely on the UK market, our pricing is transparent:

  • No Custom Duties Apply: The price you pay at checkout includes UK VAT where applicable.
  • No Extra Fees: You will NOT be responsible for any additional customs duties, import fees, or taxes upon delivery.

Key Points for a Smooth Delivery

To ensure your package reaches you without any issues, please follow these guidelines:

  1. Double-Check Your Details: Ensure your name, UK address, and contact number are accurate.
  2. Signature Confirmation: For security, we may require a signature upon delivery.
  3. No PO Box Deliveries: We only ship to valid residential or business addresses. We do not ship to APO/FPO or PO Box addresses.
  4. Address Changes: Once we dispatch an order, we cannot change the delivery address. Consequently, you must contact the courier company directly for any in-flight delivery options.

Need Assistance?

If you have any questions about your order’s delivery status, our customer service team is here to help. Reach out to us at info@hoodiemaker.co.uk and we’ll respond promptly.