At Hoodie Maker, we take pride in the quality of our premium streetwear and want you to be completely satisfied with your purchase. Therefore, we have established a clear and transparent return process to ensure your shopping experience is seamless and professional.

14-Day Return Window

Specifically, we offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Furthermore, you will need the receipt or proof of purchase for our records.

How to Initiate a Return

To start a return, please contact our support team at info@hoodiemaker.co.uk. Once your return is accepted, we will provide you with specific instructions on how to send your package. Please note that all returns must be sent to our regional processing center:

Return Address: Building Bin Kamel, Sharjah Industrial Area 4, Sharjah, United Arab Emirates (UAE).

Consequently, items sent back to us without first requesting a return via email will not be accepted. Customers are responsible for the return shipping costs unless the item is defective.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. Therefore, we can evaluate the issue and make it right as quickly as possible.

Refund Process

We will notify you once we’ve received and inspected your return. Furthermore, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Consequently, please remember it can take some time for your bank or credit card company to process and post the refund.

Dispute Policy Regarding Brand Origin
At Hoodie Maker, we provide premium, independent streetwear that is inspired by global fashion trends. It is important to note that our products are marketed as high-quality alternatives and “inspired-by” fashion. We do not claim to sell original boutique stock from official brand distributors or authorized retail partners.
Transparency and Purchase Agreement
Therefore, by completing a purchase on our store, the customer acknowledges the independent nature of our stock. Specifically, we clearly disclose the origin and style of our garments prior to purchase. Consequently, claims of “item not as described” or “counterfeit” based on brand affiliation will not be entertained, as the nature of the product is explicitly stated in our product descriptions and store policies. We encourage all customers to review our product specifications—such as our 320 GSM Brooklyn Fleece—to understand the high-standard manufacturing.